Leaders who inspire teams to work together can deliver results and services faster, better and more cost effectively. In this course, you gain the skills to structure, measure and tune performance in a service team environment. Through practical workshops, you learn how to become a leader who equips his or her team with the skills and capabilities to optimize productivity and performance and deliver high-quality results.

Workshop Course

Workshops provide you with practical experience developing your leadership skills and include:

• Modeling key behaviors of effective leadership
• Optimizing team processes
• Identifying dimensions of difference
• Managing measures to affect performance
• Applying leadership practices and commitments for maximum payoff
• Motivating people to stay
• Employing the power of feedback
• Profiling your Emotional Intelligence (EI) strengths
• Applying conflict-handling styles to minimize disruption
• Creating your service leadership action plan

Introduction

• Focusing on people: the key to successful leadership
• Debunking the charisma requirement
• Defining leadership and leadership effectiveness
• Linking the responsibilities, competencies and behaviors of successful leaders

• The power of team-owned ground rules
• Optimizing team structure

Designing effective work assignments

• Matching task-to-team organization
• Selecting the best team design

Shaping the Leadership Thought Process

Managing beyond your team boundaries

• Protecting the team from outside pressure and disturbance
• Influencing key players to secure resources

Overcoming roadblocks to productivity

• Motivating others by winning their cooperation
• Ranking team member motivators

Forging Your Role as a Leader

Integrating management and leadership

• Distinguishing the five components of effective leadership
• Applying leadership in service delivery teams

Refining a powerful leadership approach

• Encouraging feedback for enhanced performance
• Building performance through emotionally intelligent leadership

Adapting Your Leadership Role to Accommodate Difference

Expanding your leadership perspective and capabilities

• Adopting attitudes and expectations to enhance performance
• Taking on the challenge of leadership excellence

Converting difference into team effectiveness

• Appreciating the uniqueness of each team member
• Capitalizing on the differences and diversity of your team

Designing an Effective Team Communication Strategy

The elements of successful communication

• The causal link between climate, mood and productivity
• Recognizing mutual communication styles
• The dominance of emotion in communication and thought

Applying a diverse communication approach

• Matching channels for communication clarity
• Identifying situations that impact team performance
• Applying a dispassionate approach to conflict resolution
• Managing for agreement and handling conflict

Planning Your Transition to Successful Leadership

• Building your vision for your high-performing team
• Matching your leadership strategies to your team realities
• Managing reentry into the workplace
• Setting performance milestones to evaluate your success

Course Overview

"Essential Management Skills" will provide you with an excellent foundation in all of the skills and behaviors required to be an outstanding manager.

Managing the process and workload is just not enough nowadays. Instead, the modern manager needs to be able to motivate their team, be able to manage change, deal with difficult people, manage performance, they need to be able to coach and develop their staff - the list goes on!

After having attended this workshop you will go back to the workplace with a toolbox full of management skills that you can use to guarantee your success in managing yourself and others.

This course will benefit anyone who manages people, in particular: 

    * First Time Managers

    * Supervisors

    * Team Leaders

    * Sales Managers

    * HR Professionals

    * Project Managers

    * Change Managers

    * New Managers

    * Staff Looking To Progress Into A Management Position

With The Help Of This Course Delegates Will Be Able To:

      Motivate and inspire employees

      Coach and develop staff effectively

      Resolve conflicts quickly

      Build and lead high performing teams

      Gain enthusiastic cooperation

      Resolve performance issues quickly and effectively

      Delegate tasks with confidence

      Organise your time and workload

2 day Course Programme

Here we look at the difference between management and leadership, what are the key duties of a manager?, what makes an outstanding manager? management best practice

Exploring your managerial style/potential

Take a managerial assessment to find out your current managerial style and how to use this back at the workplace, management styles team game, find out what your style means to your team and how to develop your managerial skills further

Coaching & Feedback Skills

Learn how to coach and give feedback to your staff members to help their personal and professional development. Learn different models of coaching and how give positive and constructive feedback to apply these to fit the situation. i.e. formal coaching sessions, on the job coaching, reviews etc

Learn how to be a master communicator and how to get your point across in a clear, concise and positive manner. Learn how to make small talk with strangers, the importance of non-verbal communication and how to influence others to see your point of view so that you sell your idea effectively!

Managing Conflict

Learn how to manage conflict more effectively. Learn communication and process techniques to be able to handle any conflict situation that may arise.

Learn how to set goals, objectives and put development plans together with your staff. Learn how to review performance and how to manage under-performers. Learn how to deal with difficult people in an effective manner.

Building High Performance Teams

Building highly effective and performing teams is an essential objective in your role. Learn how to gel all of the members in your team to work together and to exceed all targets that I asked of you.

Motivation Skills & Understanding Others

Learn what makes people tick and what gets them out of bed in a morning and how to use this to your advantage. Learn how to elicit your staff's motivations, values and beliefs and how to tailor your communications with them to motivate them to do an outstanding job in all that they do.

Time Management & Delegation Skills

Managing your time and juggling workloads is a difficult task. Learn how to prioritise your work and know how to manage conflicting priorities. Gain an appreciation of the difference between "importance" and "priority" and how to effectively delegate your work.

Understanding Your Own Managerial & Learning Styles

Understanding yourself and others is critical for any manager to succeed. Take some assessments and tests and get feedback on your own style and what it means to you and everyone in your team.